Service Philosophy
Style
Listening, flexible, responsive, highly motivated, easy to work with, technically sound, customer driven.
Objective
To provide 100% client satisfaction
Values
To stay close to a client
To act speedily and deliver on time
To tailor all systems to a client's needs
To display integrity and professionalism
To work in a warm and friendly but not over familiar style
Approach
To support clients in their objectives by:
Identifying their needs against plans
Developing strategies
Implementation of agreed plans
Monitoring the progress
Advising on any adjustments required
Reviewing programme at agreed intervals.
Consultancy Services
Business Development
Department effectiveness audit
Managing change strategies
External/internal market research
Establishing ‘focus groups’
One to one coaching
Customer Service
Customer driven service strategies
Identifying customer needs
Developing ‘internal’ customer standards
Service Quality
Quality service audit
Quality service strategies
‘Mystery Shopper’ programme
Conference/Workshop
Chair/Host/Moderation/Facilitation
If you would like a quote for a one week consultancy with an
evaluation and action plan please contact Brian Speight
email: bs@europa-mgt.co.uk
Training Services
Management Development
Leadership programmes
Team-building and motivation
Manager as Team Coach
Stress Management
Supervisory training
Recruitment and interviewing
Train the Trainer
Customer Service
Face to face customer relations
Body language/self presentation
Service quality standards and measurements
Sales Training
Sales force audit
Sales training
Telemarketing/customer service
Front line selling/customer service
